In a time of workforce shortages and rising service demands, a silent crisis is draining billions from Australia's frontline industries each year: dissatisfied, disengaged, and at-risk employees. A recent report by YouGov estimates the cost of dissatisfaction among frontline workers to be $15.8 billion annually. This figure reflects lost productivity, absenteeism, presenteeism, and staff turnover across critical public-facing sectors including health, aged care, community services, and government departments. 

As industries continue to adapt to changing work environments, there is a growing recognition of the unique mental health challenges faced by lone workers. Traditionally, workplace safety has focused on physical protection measures, but forward-thinking companies are now understanding the importance of fostering mental wellbeing alongside physical security. This holistic approach not only enhances employee morale but also strengthens productivity and overall operational success.

Lone workers are an integral part of the workforce, whether they are healthcare professionals visiting patients at home, security guards on night shifts, or maintenance workers in remote locations.