Why Private Viewings Are High‑Risk
Private viewings are one of the most dangerous activities for real estate agents. You’re alone, in an empty property, with someone you may not know well. There are no witnesses, no colleagues nearby, and often no easy way to call for help if something goes wrong.
The risks are real. According to Safe Work Australia, there are around 4,480 workers’ compensation claims annually from workplace assaults. The real estate industry is not immune, agents have reported being punched in the face in their own offices, threatened with weapons, and subjected to ongoing harassment.
For women in the industry, the risks are even more acute. 36 per cent of female real estate professionals have experienced sexual harassment. Inappropriate comments and advances during private viewings are not uncommon.
Essential Safety Tips for Private Viewings
1. Screen Clients Before the Viewing
Never agree to a private showing with anyone you haven’t met face‑to‑face. Before scheduling a private viewing, have prospective clients provide their name, address, and a copy of their driver’s licence. This not only deters those with bad intentions but also gives you a record of who you’re meeting.
2. Use the Buddy System
There’s safety in numbers. If possible, have a colleague join you for private viewings, especially if the property is remote or the client is unknown. If you must go alone, let someone know exactly where you’ll be, with whom, and when you expect to check in.
3. Conduct Viewings During Daylight Hours
Whenever possible, schedule private viewings during daylight hours. This improves visibility, reduces the element of surprise, and makes it easier to identify potential escape routes.
4. Position Yourself Strategically
Never allow yourself to be cornered. Position yourself between the client and the exit. Park on the street rather than the driveway so you can’t be blocked in. Always ensure you have a clear route to leave the building.
5. Keep Your Phone Accessible
Take your phone with you and keep it accessible. Consider sharing your live location with a trusted colleague. However, remember that a phone can be dropped or taken. A dedicated duress alarm provides a more reliable backup.
6. Trust Your Instincts
If something feels wrong, it probably is. Don’t be afraid to cancel or reschedule. Your safety is more important than any sale.
7. Use a Duress Alarm
A personal safety alarm for real estate agents provides an immediate, discrete way to summon help. One press sends your exact location to a 24/7 monitoring centre. Unlike a phone, a duress alarm can be activated without dialling or speaking – critical when you’re in a tense situation.
8. Pre‑Screen the Property
Before the viewing, identify any potential hazards. Remove or secure any items that could be used as weapons, such as kitchen knives or heavy objects. Ensure the property is completely vacant before locking up.
What to Do If You Feel Unsafe
The South Australia Police offer the following guidance for property professionals:
- Assess: Remain calm and consider your options
- Listen: Listen to concerns and show you’ve heard them
- Respond: Respond, don’t react; stay respectful; keep your voice quiet
- Space: Keep a safe distance; use physical barriers to create space
Have an agreed emergency phrase that indicates you are in trouble and require police. This allows you to signal distress without escalating the situation.
The Legal Context: Duty of Care During Viewings
Real estate agencies have a legal obligation to protect their staff during private viewings. This includes:
- Conducting risk assessments for all work activities
- Implementing safety protocols for private viewings
- Providing appropriate safety equipment, including duress alarms
- Training staff in safety procedures
Agencies that fail to meet these obligations risk prosecution, reputational damage, and, most importantly, the safety of their staff.
Read more: Lone Worker Safety Systems for Real Estate Agents and Property Managers
