Support for device users

Useful Contact Numbers:

  • SafeTCard Support: 07 4037 4800 – support@safetcard.com.au – Support form here.
    Please contact our support team if you have any queries regarding the functionality of your device or if you have any issues.
  • Alarm Receiving Centre (ARC): 07 3865 6178
    Back2Base will call from this number, please save it to your phone. The Alarm Receiving Centre should be contacted prior to any device testing or training to ensure our operators can prioritise any genuine alarms and place your devices into training mode.

How to use your devices: instructions

  • Companion guidance: this is aimed at providing guidance on how to use your SafeTCard 4G Companion lone worker device
  • SafeTCard ID guidance: this is aimed at providing guidance on how to use your SafeTCard 4G ID lone worker device:
  • SafeTCard App Guide

Guidance for escalation contacts

  • The Alarm Receiving Centre (ARC) Operators may contact you to update you on an alarm, or
  • To request assistance during the activation of a SafeTCard device
  • The number we will call from is 07 3865 6178
  • We highly recommend saving this number in your phone. It could SAVE your co-workers life.

What information may we request?​

  • Location details of a specific user
  • Assistance with contacting a device user
  • Context on specific locations that may be of a high-risk nature
  • Requesting the device user resets the device following a False Alert

Providing safety when you’re out of safety’s reach

Providing safety when you’re out of safety’s reach

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