Diversionary programs aim to keep young people and families out of the justice and child protection systems. But the staff who deliver these programs face significant risks, they work in communities, visit homes, and engage with people in crisis, often with limited backup.
Key Risks:
- Volatile client interactions: Clients may be angry, distressed, or under the influence.
- Unpredictable environments: Home visits and community work come with unknown risks.
- Psychological trauma: Exposure to crisis and trauma takes a toll on staff wellbeing.
Best Practice:
- Conduct risk assessments: Assess risks before every interaction.
- Provide duress alarms: A GPS‑enabled duress alarm provides an immediate line to help.
- Implement automated check‑ins: Scheduled welfare checks that escalate if unanswered.
- Train staff in de‑escalation: Equip workers with skills to manage volatile situations.
- Ensure adequate staffing: Understaffing increases risk.
Discover lone worker protection solutions for community services.
Contact SafeTCard to learn how duress alarms can improve safety during home visits.
