If a customer threatens one of your staff tomorrow, would your safety system actually protect them? Or would it only provide a paper trail after the fact? The law has shifted quietly, and most business owners still don’t realise it. If you employ staff who face the public, whether in retail, healthcare, hospitality, councils, or […]

Worker Safety Is a Key Part of Quality Supports The NDIS Quality and Safeguards Commission has made it clear: worker safety and wellbeing is a key part of delivering quality and safe supports to NDIS participants. To ensure worker wellbeing, it is important to identify and manage risks to worker safety, such as worker‑related violence. This […]

Contact our team Lone workers in child and family services – caseworkers, counsellors, family support workers – are among the most vulnerable professionals in Australia. They conduct home visits, interview families in crisis, and make decisions that can provoke anger and aggression.   Key Risks: Physical assault: Caseworkers are regularly assaulted in the field. Verbal […]