Background: A leading hospitality group in Australia operates several hotels and restaurants across the country, ensuring a high standard of service and safety for their guests and staff. However, an incident at one of their south-eastern hotels highlighted a significant gap in their safety protocol.

The challenge: During a particularly tense situation, a hotel staff member was threatened with a knife by an unruly guest. Although the hotel was equipped with a fixed duress alarm system, the alarm was not within reach at the time of the incident. Additionally, the security team’s response was delayed due to the protocol requiring them to call the hotel first to verify the situation before taking action. This lag in response time posed a serious risk to the safety of the staff member involved.

The solution: Recognising the need for a more effective and immediate solution, a couple of hotels of the Group implemented SafeTCard’s devices across their hotels. These devices offer discreet, on-the-go protection for staff members, enabling them to trigger an emergency alert from anywhere on the premises, without the need to reach a fixed alarm.

Outcome: With SafeTCard’s solutions, staff now have the ability to alert security instantly, without the delay caused by the previous protocol. The devices also provide real-time GPS tracking, ensuring that the exact location of the incident is known immediately, allowing security to respond swiftly and accurately.
Since integrating SafeTCard, these hotels has reported a significant improvement in both the perceived and actual safety of their staff. The safety devices have provided peace of mind, knowing that help is just a button press away, no matter where they are in the hotel.

Background:
A healthcare provider in Australia offers in-home care services, with nurses and support staff frequently working alone in patients’ homes.

The challenge:
During a routine visit, a healthcare worker felt unsafe when a patient became aggressive. Without colleagues nearby and limited means to call for help, the worker was vulnerable—a common concern in home care settings.

The solution:
The provider implemented SafeTCard’s 4G Companion devices and mobile apps. These devices offer real-time GPS tracking and a panic button that immediately alerts SafeTCard’s monitoring center. The two-way communication feature allows workers to discreetly request help without alarming the patient.

Outcome:
The introduction of SafeTCard devices significantly enhanced staff safety. Workers now feel more secure, knowing help is just a button press away. This improved sense of safety has not only reduced incidents but also boosted staff retention by making employees feel more supported and valued.

Background:
A NSW government agency responsible for conducting field surveys in remote locations needed a more efficient way to ensure the safety of their lone workers. The traditional buddy system, while effective, was costly and often resulted in underutilization of resources.

The challenge:
Remote workers faced significant risks, such as medical emergencies or accidents in isolated areas where immediate help was not available. The agency required a solution that could protect workers while eliminating the need for a second worker purely for safety reasons.

The solution:
The agency implemented SafeTCard’s discreet ID device, which doubles as an ID card holder, making it an unobtrusive yet powerful tool for worker safety. The device offers real-time GPS tracking and emergency alerts, allowing workers to operate independently. In a real incident, the ID device triggered a rapid emergency response when a worker faced a health emergency, demonstrating its effectiveness.

Outcome:
By adopting the SafeTCard ID device, the agency enhanced worker safety while reducing costs associated with the buddy system. The discreet nature of the device ensured workers could carry it without drawing attention, while the elimination of the buddy system allowed the agency to reallocate resources more effectively, boosting overall productivity. This solution provided a smart balance between safety and operational efficiency.

Background:
A prominent mining company, operating across remote regions in Australia, recognised the critical need to protect female workers from the growing threat of assaults during their off-duty hours. This concern was driven by alarming industry reports revealing that mining is among the top industries where women face significant safety risks, especially in isolated accommodation camps and social areas like site pubs.

The challenge:
Female workers in these environments are particularly vulnerable to assaults, often occurring when they are alone or in secluded areas of the camp. The isolation of mining sites means that access to immediate help can be challenging, making it essential to have a reliable, discreet safety solution that operates effectively at all times.

The solution:
The company deployed SafeTCard’s 4G Companion and Mobile App, designed specifically to provide real-time protection. These devices offer instant emergency alerts, allowing workers to discreetly signal for help if they feel threatened. Whether returning to their accommodation or socialising at the camp, the devices ensure that assistance is only a button press away.

Outcome:
The introduction of SafeTCard’s safety devices has significantly enhanced the security of female workers, providing them with the confidence to navigate their environment safely. The discreet nature of the Companion and App allows for seamless integration into daily life, ensuring that safety measures do not disrupt normal activities. This proactive approach has not only improved staff retention and morale but has also positioned the company as a leader in safeguarding employees, addressing critical safety concerns head-on in an industry that is striving to protect its workforce better.