Your FAQs on lone worker personal duress safety devices

High-risk activities can include:

• Working at heights
• Delivery Drivers
• Carers
• Mental Health Workers
• Real Estate inspections
• Working in confined spaces
• Working with electricity
• Working with hazardous substances or materials
• Working with hazardous equipment such as chainsaws or firearms
• Working with materials at great pressure
• Working with the public, where there is a potential for violence

While it is not always hazardous to work alone, SafeTCard understands it can be in certain circumstances. Whether a situation is of high or low risk to an individual’s safety will depend on the location, type of work, interaction with the public, and consequences of an emergency, accident or injury. This is why our fall alert / incapacitation / man-down safety feature is the perfect 24/7 lone worker security monitoring device.

A GPS duress alarm is a form of personal safety device that employs GPS technology to assist people in distress by sending out an emergency signal to alert authorities or selected contacts of their position and predicament. The device, which may be worn as a bracelet, necklace, or carried in a pocket, is intended to be activated quietly in an emergency.

Common examples of jobs where working alone will be a frequent occurrence include:

• Courier drivers
• Retail (convenience store) employees
• Taxi drivers
• Truck and delivery drivers
• Home care and social services employees
• Pizza delivery drivers
• Cleaners
• Community workers
• Doctors
• Nurses
• Midwives
• Security guards
• Caretakers
• Night-shift employees

A call is made from the SafeTCard device to our 24/7 Alarm Receiving Centre (ARC). The operator can access any information associated with the device (e.g. user details, employer, escalation contacts, instructions etc.) and hear what is occurring in the device’s surroundings. The operator listens, assesses the situation, and responds appropriately, including dispatching emergency services if required. All audio is recorded at the Alarm Receiving Centre and can be released upon Police request. The device will also communicate with GPS for your location*. *GPS location may not be obtained if alert is activated indoors, Yellow Voice feature can be used if not at a fixed site.

Alerts can be activated by pressing a button (red alert), pulling the lanyard to release a pin (rip alert), or if the device senses a fall alert by the user.

SafeTCard Australia is ISO9001 Certified, meeting all Australian and International Government Quality Assurance (QA) requirements.

SafeTCard devices are monitored by our AS/NZ Certified Grade A1 24/7 Alarm Receiving Centre (ARC), which is the highest level of certification awarded by Australia’s security peak body, Australian Security Industry Association Limited (ASIAL). Regular independent audits and certifications maintain our high service standards. Trusted by governments and other high-security organisations, SafeTCard is fully compliant with Government Privacy Laws and Requirements.

SafeTCard offers comprehensive support throughout the life of our contract with you through a dedicated support team.

We offer a learner-directed online training platform which can be accessed at any time. Staff will watch a series of videos and complete activities using their device. A SCORM file can also be added to your internal Learning Management Systems.

Yes, all security and safety devices can be allocated to individuals or shared. Users can be individual names, titles, or locations.

No, the GPS location attempt only commences on alert activation.