Checklist: Is Your NDIS Organisation Meeting Its Duty of Care?

Use this checklist to assess your organisation’s compliance with NDIS Practice Standards and WHS obligations.

1. Risk Assessment & Planning

• Home safety assessments are conducted for every participant’s home before services commence
• Home Safety Checklists are used to identify risks in participants’ homes
• Home Safety Risk Assessments are completed by workers to identify actions
• Risk assessments are reviewed regularly and updated when circumstances change
• Risks are identified and controlled for all work locations, including SIL homes, community settings, and service centres

2. Worker Safety Equipment

• Workers have access to personal duress alarms or other safety devices
• Safety devices are fit‑for‑purpose (GPS tracking, 24/7 monitoring, discrete activation)
• Workers are trained in how to use safety equipment
• Safety devices are maintained and checked regularly
• Alternative safety measures are in place for workers in regional or remote locations (e.g., satellite‑ready devices)

3. Policies & Procedures

• A documented risk management system is in place that effectively manages work health and safety risks
• Worker supervision is provided and documented
• Incident reporting pathways are clear and communicated to all workers
• Behaviour support practices are in place and effective
• Workplace safety policies are reviewed and updated regularly

4. Training & Competency

• All workers are trained in health and safety procedures
• Refresher training is provided regularly
• De‑escalation training is provided to workers in high‑risk roles
• Workers understand their rights to a safe workplace under the NDIS Code of Conduct
• Workers understand their WHS responsibilities

5. Incident Reporting & Response

• Serious incidents are reported to the NDIS Commission within required timeframes
• Incidents are properly assessed, managed and responded to
• Workers are supported after incidents (counselling, time off, return‑to‑work support)
• Incident data is reviewed to identify trends and prevent recurrence
• Lessons learned are communicated to all workers

6. Workplace Culture

• A positive workplace culture is actively maintained
• Workers feel able to raise concerns without fear of reprisal
• Violence, abuse and neglect are never normalised
• Workers are recognised for their commitment to safety
• Feedback from workers is sought and acted upon

7. SIL & Group Home Settings (if applicable)

• SIL homes are inspected monthly to ensure they are free from hazards
• Evacuation and emergency procedures are tested regularly
• New SIL Practice Standards are being implemented
• A culture of fear is not present in SIL settings
• Participants are supported to exercise their rights to privacy, dignity, and autonomy

8. NDIS Practice Standards Compliance

• All NDIS Practice Standards are being met
• Worker screening is conducted for all relevant roles
• Quality and safe supports are provided in a safe environment
• The NDIS Code of Conduct is understood and followed by all workers

Your Score

Count your “Yes” answers:

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