99.95%
response rate
under 60s
response rate
under 60s
Get connected
to support instantly,
no matter where you are
to support instantly,
no matter where you are
Located
on-shore, in Queensland
on-shore, in Queensland
The most modern
and capable security
systems available
and capable security
systems available
24/7
in-country operators
in-country operators
No-time differences,
they know the landscape
they know the landscape
ASIAL
Certified Grade A1 ARC
Certified Grade A1 ARC
The highest level
of certification available
for a receiving centre
of certification available
for a receiving centre
Direct
line of
communications
line of
communications
Emergency services
can be on the way
within minutes
can be on the way
within minutes
Our Alarm Receiving Centre is the critical heart of our safety response system. It’s where every personal safety alarm (whether accidental, scheduled, or a real emergency) is received and managed by our highly trained team.
Watch the video below for a behind-the-scenes look at how the ARC operates and what makes it one of the most advanced emergency monitoring centres in the country.
Our Alarm Receiving Centre exists for one reason: to protect people at risk. Unlike other providers who split their attention across CCTV or intruder alarms, our team is 100% focused on personal safety. And it shows in the quality of our service.
Every day, our highly trained operators respond to real lone worker alerts and critical emergencies. Behind them is a leadership team with some of the most experienced ARC managers in the industry, ensuring every response is fast, calm and effective.
Our Alarm Receiving Centre is fully accredited to ASIAL Grade A1, the highest certification available in Australia for alarm monitoring. This independent certification ensures that our systems, processes, and response times meet the strictest standards in the industry.
ASIAL Grade A1 status guarantees our clients the fastest possible emergency response, backed by redundant systems, 24/7 monitoring, and highly trained professionals ready to act at any moment. It’s the gold standard for reliability, speed, and security, giving you total confidence in every alarm activation.
When every second counts, ASIAL certification is your assurance that nothing is left to chance.
We don’t just operate the ARC, we own and manage every part of it. From the systems that power it to the data it protects, our service is end-to-end and fully under our control. That means maximum security, accountability, and quality.
Housed in a purpose-built, steel-reinforced facility at our Queensland headquarters, the ARC is designed to operate no matter what. It has its own power and backup systems to keep us running through blackouts or external disruptions. Built-in redundancies across all levels of the system ensure unmatched reliability, even in the face of outages or threats.
We take data security seriously. All information is stored on-site in Queensland – never offshore – in full compliance with the Privacy Act and Australian data sovereignty laws.
After facing ongoing limitations with third-party monitoring centres, we made a bold move: we built Australia’s most advanced security monitoring complex, featuring the nation’s first purpose-built, ASIAL Grade A1 Alarm Receiving Centre.
But this story isn’t just about cutting-edge tech. It’s about people. From day one, we made a deliberate choice to invest in the local community. We partnered with VIS Construction and brought in more than 30 local businesses and over 200 tradespeople to make this vision a reality. Together, we’ve created a facility that not only serves Australia’s safety needs but also strengthens the local community
Watch the SafeTCard Secutiry Complex come to life in this time-lapse video.
Press and hold, pull, or drop your device
An alert will be raised to our Alarm Receiving Centre
Operator accesses device information: details, employer, contacts, and instructions
Operator listens in, assesses the situation, responses appropriately
Emergency services are dispatched (if required) to your GPS tracked location
Help is on the way!
1
What happens when an alert is activated?
A call is made from the SafeTCard device to our 24/7 Alarm Receiving Centre. The operator can access any information associated with the device (e.g. user details, employer, escalation contacts, instructions etc.) and hear what is occurring in the device's surroundings. The operator listens, assesses the situation, and responds appropriately, including dispatching emergency services if required. All audio is recorded at the Alarm Receiving Centre and can be released upon Police request. The device will also communicate with GPS for your location*. *GPS location may not be obtained if alert is activated indoors, Yellow Voice feature can be used if not at a fixed site.
2
How do I activate an alert?
Alerts can be activated by pressing a button (red alert), pulling the lanyard to release a pin (rip alert), or if the device is (dropped from approximately chest height), the alert will activate automatically (incapacitation alert).
3
What quality management systems does SafeTCard have in place?
SafeTCard Australia is ISO9001/2015 Compliant, meeting all Australian and International Government Quality Assurance (QA) requirements.
4
Can you tell me more about the ARC?
SafeTCard devices are supported by our Brisbane Monitoring Centre, certified under ASIAL ‘Australian Standard 22.01.2-2004’ and certified at the highest level of Grade A1 (this ensures timely responses to all alarm activations with a 99.95% response rate under 60 seconds). Regular independent audits and certifications maintain our high service standards. Trusted by governments and other high-security organisations, SafeTCard is fully compliant with Government Privacy Laws and Requirements.
5
What kind of ongoing support is available?
SafeTCard offers comprehensive support throughout the life of our contract with you through a dedicated support team.
6
What training is available?
We offer a learner-directed online training platform which can be accessed at any time. Staff will watch a series of videos and complete activities using their device. A SCORM file can also be added to your internal Learning Management Systems.
7
Can SafeTCard devices be shared?
Yes, all security and safety devices can be allocated to individuals or shared. Users can be individual names, titles, or locations.
8
Are staff being tracked?
No, the GPS location attempt only commences on alert activation.
Still curious? Our team can help.
