HOSPITALITY
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Australia is on the brink of implementing mandatory safety measures for hospitality workers, similar to those enacted in the U.S. after the Strauss-Kahn scandal, where a hotel maid was assaulted by a guest in New York. Imagine a scenario like this unfolding in your hotel — a housekeeper alone in a guest room with no immediate way to call for help if faced with a dangerous situation. The consequences could be devastating, both for the employee and your hotel’s reputation.
The pressure is mounting, and Australian lawmakers are likely to follow the U.S. example to enforce stricter safety regulations. Don’t wait for a scandal or incident to force your hand. Protect your employees and your business by investing in safety devices now, before compliance becomes mandatory. Taking action today not only shields your staff from harm but also positions your hotel as a leader in employee safety, safeguarding your reputation and bottom line.
Balancing lone workers’ safety with guest experience:
6 tips for hospitality employers and managers.
Front-line hospitality workers often work in isolated areas, making them vulnerable to risks like harassment, accidents, or emergencies.
Staying compliant with Australian safety regulations is not optional. Failure to protect lone workers can result in legal penalties and reputational damage.
Protecting your employees is about showing that you value their safety and well-being, which can enhance morale and reduce turnover.
SafeTCard was the first provider of lone worker safety solutions in Australia, since 2010, and we still lead the market.
A discreet, wearable safety device that allows lone workers to send SOS alerts and communicate with our 24/7 Alarm Receiving Centre (ARC). Also includes man-down and voice recording features.
A subtle and effective safety device that blends seamlessly with standard employee identification, ensuring help is always just a button press away.
A flexible safety solution that turns any smartphone into a powerful personal safety device with GPS tracking upon activation, emergency alerts, and man-down detection.
The Lone Worker Challenge:
- Definition: According to the Australian government,“lone workers are considered those who work by themselves and/or work in the community with only limited support arrangements, which therefore exposes them to risk by being isolated from the usual backup support.”
- Risks: Due to due to the lack of immediate backup support, they face increased risks such as workplace accidents, medical emergencies, and potential assaults, making their safety a critical concern.
- Importance: Ensuring the safety of lone workers is not just a regulatory requirement but a moral obligation, safeguarding their well-being and enhancing their productivity.
- Who:
- A field technician or a miner working alone in a remote location
- A social worker conducting a home visit in a high-risk neighbourhood
- A nurse working in home healthcare at night
- A farmer working with heavy machinery or cattle alone
- A delivery driver working on the road for long hours
- A security guard patrolling a large property at night
- A sales or real estate representative working in high-crime areas
- A government agency employee conducting field surveys working remotely
- An elder alone at home tripping and falling.
SafeTCard’s Integrated Safety Ecosystem:
- SafeTCard Devices: Our personal safety alarms are designed for ease of use and reliability, featuring emergency buttons, GPS tracking, and two-way communication.
- SafeTCard App: The app replicates the functionalities of our devices on smartphones, providing flexibility and accessibility for users.
- 24/7 Monitoring: Our round-the-clock monitoring service ensures immediate response in case of emergencies, providing peace of mind to lone workers and their employers.
- ARC Monitoring Centre: Our ASIAL Graded A1 Alarm Receiving Centre (ARC) is fortified with advanced built-in tech and multi-level redundancies, guaranteeing unparalleled reliability for our systems.
Advanced Safety Features:
- Emergency Button: Allows lone workers to send instant alerts to our monitoring centre in case of danger or emergencies.
- GPS Tracking: Provides real-time location updates, enabling swift response and assistance
- Two-Way Communication: Facilitates direct communication between the lone worker and emergency services, ensuring clear and effective dialogue during crises.
- Man Down Alarm: Automatically detects falls or prolonged inactivity, triggering alerts for immediate action.
- Government Agencies: Numerous Australian government departments rely on SafeTCard to enhance the safety of their employees. Our solutions have reduced incident response times and improved overall worker security.
- Healthcare Sector: In aged care and health services, our devices ensure the safety of frontline workers who often operate alone or in high-risk environments.
- Corporate Sector: Businesses with field staff and remote workers have seen significant improvements in safety and employee confidence with SafeTCard solutions.
Customised Implementation Plan:
- Assessment: Detailed evaluation of Services Australia’s specific needs and risk factors.
- Custom Solutions: Development of tailored safety plans, including device configurations, app integration, and monitoring services.
- Training and Support: Comprehensive training programs for employees and ongoing technical support to ensure smooth operation and adoption of SafeTCard solutions.
